Chili Piper incident
Issues with booking/routing affecting HubSpot customers
Chili Piper experienced a major incident on June 22, 2026 affecting HubSpot CRM API, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2026, 02:27 PM UTC
We are receiving multiple reports of HubSpot-based customers unable to load objects in their instances, which also affects their rule evaluation and routing. Our teams are investigating the source, as we're getting timeout errors from Hubspot API connections. This will cause issues routing, booking or properly updating Hubspot records. We are investigating a potential solution, or temporary workaround, that can be provided until we identify the root cause.
- investigating Jun 22, 2026, 02:44 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 22, 2026, 02:46 PM UTC
HubSpot has now confirmed it was partially unavailable in North America from 09:34 AM to 10:25 AM (UTC -04:00). They investigating the cause and will update this page when they have more information. We are starting to see the issues resolved in Chili Piper now. We're also actively monitoring further updates from HubSpot.
- resolved Jun 22, 2026, 02:55 PM UTC
HubSpot has now confirmed a fix to the issue. We have also confirmed restoration of services in Chili Piper.