Resolved after 23 hours 53 minutes, affecting Gong, on September 15, 2026.
We received positive feedback from affected customers after Gong's team applied the fix, so we consider this resolved. Still, please email [email protected] if you notice anything unexpected.
Affected components
Update timeline
- identified Sep 15, 2026, 05:27 PM UTC
We are aware of an issue with customers trying to connect to Gong in the Command Center. This should affect customers trying to connect, whether it’s their first time connecting to Gong or not. Customers who are already connected should not see any impact. Based on our findings, the resolution will require a joint effort with Gong. Gong's Support was already engaged with urgency and informed us that their Engineering Team is actively working on it. We will keep this page updated with the resolution’s progress.
- monitoring Sep 16, 2026, 02:36 PM UTC
We were informed that Gong has already implemented a fix, meaning customers should be able to connect to Gong successfully in Chili Piper's Command Center. We will now monitor the results after the fix's implementation. Please email [email protected] if you still see any errors.
- resolved Sep 16, 2026, 05:20 PM UTC
We received positive feedback from affected customers after Gong's team applied the fix, so we consider this resolved. Still, please email [email protected] if you notice anything unexpected.
Your product runs on more than Chili Piper
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services