Chili Piper incident

Degraded performance through Distro routing

Notice Resolved View vendor source →

Chili Piper experienced a notice incident on May 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 07:14 PM UTC
Resolved
May 15, 2026, 09:00 PM UTC
Duration
—
Detected by Pingoru
May 18, 2026, 07:14 PM UTC

Update timeline

  1. resolved May 18, 2026, 07:14 PM UTC

    We are aware of potential delays while routing records through Distro in one of our environments. As a result, you may notice that Distro is not identifying and, consequently, routing new records. Our Engineering Team is already aware and actively working on a resolution as their top priority. This is not impacting other products such as Concierge, Chat, Handoff, and their respective routing, nor ChiliCal and its browser extension. In case of any further questions, please reach out to our Customer Love Team at [email protected]