Resolved after 44 minutes, affecting Concierge Routing, on November 9, 2026.
We have identified that the cause was a request exceeding our Debezium connector's maximum limit. We applied a fix to increase the request size to meet the new limit. The services resumed properly after we applied the changes; we are still monitoring, but the outage appears to be resolved. Please email [email protected] if you still see any errors.
Affected components
Update timeline
- investigating Nov 09, 2026, 09:43 PM UTC
At 20:10 UTC, our system started to experience delays and got stuck processing crm actions. Our team is currently investigating the cause.
- resolved Nov 09, 2026, 10:28 PM UTC
We have identified that the cause was a request exceeding our Debezium connector's maximum limit. We applied a fix to increase the request size to meet the new limit. The services resumed properly after we applied the changes; we are still monitoring, but the outage appears to be resolved. Please email [email protected] if you still see any errors.
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