Chili Piper incident

Unable to load Distro routers in UI

Resolved after 30 minutes, affecting Distro, on October 9, 2024.

investigating Oct 09, 2024, 06:27 PM UTC

Our engineers are investigating reports of the Distro routers screen in the admin center showing an error message: "Could not load Routers" followed by a blank page. We do not expect routing itself to be impacted by this issue. Additionally, not all customers are impacted by the issue - if you are able to view your list of Distro routers, you are not currently impacted and can use Distro services as usual. No other products are impacted.

Started
Oct 09, 2024, 06:27 PM UTC
Resolved
Oct 09, 2024, 06:58 PM UTC
Duration
30m
Detected by Pingoru
Oct 09, 2024, 06:27 PM UTC

Affected components

Distro

Update timeline

  1. investigating Oct 09, 2024, 06:27 PM UTC

    Our engineers are investigating reports of the Distro routers screen in the admin center showing an error message: "Could not load Routers" followed by a blank page. We do not expect routing itself to be impacted by this issue. Additionally, not all customers are impacted by the issue - if you are able to view your list of Distro routers, you are not currently impacted and can use Distro services as usual. No other products are impacted.

  2. resolved Oct 09, 2024, 06:58 PM UTC

    This incident has been resolved.

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