Chili Piper incident
Issue loading Concierge for marketing script customers
Resolved after 10 minutes, on February 13, 2025.
Customers using our "marketing.js" Concierge snippet on their landing pages will have experienced an issue where no submissions were coming through. Symptom is that the snippet sends an error to the Chrome developer console noting an "undefined" "jwt bearer token". We were alerted to this incident around 12:45 PM ET, and the code causing the issue was rolled back at approximately 2:00 PM ET, meaning there was a window of just over an hour where no submissions would come through. As we've rolled back the code, we are now monitoring to determine if the incident is now resolved and will act quickly if we still see any occurrences.
Update timeline
- monitoring Feb 13, 2025, 07:02 PM UTC
Customers using our "marketing.js" Concierge snippet on their landing pages will have experienced an issue where no submissions were coming through. Symptom is that the snippet sends an error to the Chrome developer console noting an "undefined" "jwt bearer token". We were alerted to this incident around 12:45 PM ET, and the code causing the issue was rolled back at approximately 2:00 PM ET, meaning there was a window of just over an hour where no submissions would come through. As we've rolled back the code, we are now monitoring to determine if the incident is now resolved and will act quickly if we still see any occurrences.
- resolved Feb 13, 2025, 07:12 PM UTC
We've confirmed the fix is in place, and routing is working as expected.
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