Chili Piper incident
Temporary issue logging in due to internal update
Resolved on August 19, 2025.
We are in the process of moving to a new billing / payment processor this morning. As a result, you may have temporarily lost the ability to login for a few seconds up to a few minutes, however this should not impact any workflows, routing, or bookings. If you notice the inability to login, please wait 5-10 minutes and try again. If you continue to experience issues, feel free to reach out to [email protected] so that our Customer Love team can take a closer look for you! Apologies in advance for the inconvenience this may have caused.
Update timeline
- resolved Aug 19, 2025, 02:39 PM UTC
We are in the process of moving to a new billing / payment processor this morning. As a result, you may have temporarily lost the ability to login for a few seconds up to a few minutes, however this should not impact any workflows, routing, or bookings. If you notice the inability to login, please wait 5-10 minutes and try again. If you continue to experience issues, feel free to reach out to [email protected] so that our Customer Love team can take a closer look for you! Apologies in advance for the inconvenience this may have caused.
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