Workspaces and licenses are not loading to Admins

Update timeline

1. investigating Nov 07, 2025, 01:56 PM UTC

   Our team started investigating an issue where Workspaces and licenses are not loading for Admins. As a side effect, some products may appear inaccessible within the app. This only affects the internal Admin Center and product-related menus within the app. It does not impact products or functionality, including booking or routing. We will keep this page updated once we have more updates.

2. investigating Nov 07, 2025, 01:57 PM UTC

   We are continuing to investigate this issue.

3. identified Nov 07, 2025, 02:54 PM UTC

   The issue appears to be related to our payment processor, whose own API is erroring. As we access this API for workspace-related data, such as licenses and even product access within the app, this causes the pages to become unresponsive. We have already escalated this to their team with high priority, who have already acknowledged the issue. We will send more updates as available.

4. resolved Nov 07, 2025, 03:50 PM UTC

   We have observed that our payment processor's API is stable again. Workspaces, licenses, and product-related menus should be available in-app again. Since the issue occurred outside our ecosystem, we are still waiting to hear more details about the root cause from our payment processor team. On our end, we have already started coordinating efforts to better handle third-party outages, aiming to prevent any interruptions to our workflows and license access in such occurrences.