Resolved after 50 minutes, affecting Chat, on March 9, 2026.
This incident has been resolved. Internal action was taken to ensure that this specific failure point in the chat service cannot again in the future.
Affected components
Update timeline
- investigating Mar 09, 2026, 06:27 PM UTC
We're investigating reported issues that the Chat Inbox feature of our admin center is not loading for customers. This does not impact customer-facing chat appearance, however it will impact end-user ability to reply. As such, we are treating this as a partial outage to the Chat service. AI-based chats and pre-built chat journeys that require no inbox interaction will not be impacted by this incident. Additionally, this doesn't impact the ability to manage or build a Chat journey.
- resolved Mar 09, 2026, 07:17 PM UTC
This incident has been resolved. Internal action was taken to ensure that this specific failure point in the chat service cannot again in the future.
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