Chili Piper experienced a major incident on March 9, 2026 affecting Chat, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2026, 06:27 PM UTC
We're investigating reported issues that the Chat Inbox feature of our admin center is not loading for customers. This does not impact customer-facing chat appearance, however it will impact end-user ability to reply. As such, we are treating this as a partial outage to the Chat service. AI-based chats and pre-built chat journeys that require no inbox interaction will not be impacted by this incident. Additionally, this doesn't impact the ability to manage or build a Chat journey.
- resolved Mar 09, 2026, 07:17 PM UTC
This incident has been resolved. Internal action was taken to ensure that this specific failure point in the chat service cannot again in the future.