Chili Piper incident

Routing Failures Due to Rule Processing Issues

Major Resolved View vendor source →

Chili Piper experienced a major incident on April 15, 2026 affecting Chat and Distro and 1 more component, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 01:56 PM UTC
Resolved
Apr 15, 2026, 04:18 PM UTC
Duration
2h 22m
Detected by Pingoru
Apr 15, 2026, 01:56 PM UTC

Affected components

ChatDistroChiliCalChiliCal Scheduler (Handoff)Concierge RoutingAdmin Center / Internal Assets

Update timeline

  1. investigating Apr 15, 2026, 01:56 PM UTC

    As of approximately 9:00 AM Eastern Time, our team is investigating reports of issues with rule processing across products. his is causing routing failures in Handoff, Concierge, and potentially other services that rely on rule and team assets. We are actively working to identify the root cause and will provide updates as more information becomes available.

  2. resolved Apr 15, 2026, 04:18 PM UTC

    This has now been resolved after our Engineering Team rolled back one of our services. Rules, Teams and routings are expected to be processed normally now across all products that rely on these assets. We have also already identified what caused it, so any new deployments done for this service should include a fix.