Resolved after 2 hours 22 minutes, affecting Chat and Distro and 1 more, on April 15, 2026.
This has now been resolved after our Engineering Team rolled back one of our services. Rules, Teams and routings are expected to be processed normally now across all products that rely on these assets. We have also already identified what caused it, so any new deployments done for this service should include a fix.
Affected components
Update timeline
- investigating Apr 15, 2026, 01:56 PM UTC
As of approximately 9:00 AM Eastern Time, our team is investigating reports of issues with rule processing across products. his is causing routing failures in Handoff, Concierge, and potentially other services that rely on rule and team assets. We are actively working to identify the root cause and will provide updates as more information becomes available.
- resolved Apr 15, 2026, 04:18 PM UTC
This has now been resolved after our Engineering Team rolled back one of our services. Rules, Teams and routings are expected to be processed normally now across all products that rely on these assets. We have also already identified what caused it, so any new deployments done for this service should include a fix.
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