Check Outage History

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Check had 24 outages in the last 2 years totaling 591h 38m of downtime — averaging 1 incident per month.

There were 24 Check outages since September 5, 2024 totaling 591h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.checkhq.com

Major June 6, 2026

Payroll preview and approval errors

Detected by Pingoru
Jun 06, 2026, 08:41 PM UTC
Resolved
Jun 07, 2026, 01:06 AM UTC
Duration
4h 25m
Affected: API
Timeline · 5 updates
  1. investigating Jun 06, 2026, 08:41 PM UTC

    We are investigating an issue impacting payroll preview and approval. Requests to preview or approve payrolls are returning errors. This affects all payroll types. Other endpoints are not impacted. Our team has identified a database capacity issue as the root cause and is implementing a permanent fix. Estimated time to resolution: within 90 minutes.

  2. identified Jun 06, 2026, 08:56 PM UTC

    Update: We have confirmed the root cause and are now applying a database fix. We are rolling the change through sandbox first before applying to production. Due to the size of the change, we are revising our estimated time to resolution to several hours. We will continue to provide updates as the fix progresses. Payroll preview and approval remain impacted across all payroll types in production. These endpoints will be unavailable in sandbox during application of our database fix. Other endpoints are not affected.

  3. identified Jun 06, 2026, 09:51 PM UTC

    Update: The database fix has been successfully applied to our sandbox environment. The fix is now in progress on production. Estimated time to resolution: 60-90 minutes. We will update when complete. Payroll preview and approval remain impacted in production. Sandbox payroll operations have been restored.

  4. monitoring Jun 06, 2026, 10:51 PM UTC

    Update: The database fix has been successfully applied to production. Payroll preview and approval are now operational and we are no longer seeing errors. We will continue monitoring to confirm stability before fully resolving this incident.

  5. resolved Jun 07, 2026, 01:06 AM UTC

    Resolved: The database fix has been fully applied and verified. Payroll preview and approval are operating normally across all environments. This incident has been resolved. Root cause: A database limit was reached that prevented payroll calculations from being processed. We have applied a permanent fix and are adding monitoring to prevent recurrence. We apologize for the disruption and thank you for your patience.

Read the full incident report →

Minor April 24, 2026

Spikes in Check API Latency and Errors

Detected by Pingoru
Apr 24, 2026, 01:33 PM UTC
Resolved
Apr 24, 2026, 09:10 PM UTC
Duration
7h 36m
Affected: APIConsole
Timeline · 3 updates
  1. investigating Apr 24, 2026, 01:33 PM UTC

    We identified spikes in API latency and errors. Investigation in progress.

  2. investigating Apr 24, 2026, 01:36 PM UTC

    System is recovering. We are still investigating this issue to understand root cause and therefore prevent recurrence, as well as assessing potential impact.

  3. resolved Apr 24, 2026, 09:10 PM UTC

    This issue has been resolved. This morning Check experienced a database overload from increased webhook traffic that spiked for a a period of time on the morning of 4/24, and surfaced as high latency and error count. The team identified the issue, resolved the immediate database load concerns and restored functionality. The Check engineering team will be following up promptly with a resolution to prevent recurrence.

Read the full incident report →

Critical April 9, 2026

Service degradation impacting Production and Sandbox

Detected by Pingoru
Apr 09, 2026, 01:25 PM UTC
Resolved
Apr 09, 2026, 04:45 PM UTC
Duration
3h 19m
Affected: APIConsoleOnboard
Timeline · 4 updates
  1. investigating Apr 09, 2026, 01:25 PM UTC

    We are currently investigating this issue with the highest levels of urgency.

  2. investigating Apr 09, 2026, 01:26 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 09, 2026, 01:42 PM UTC

    A fix has been implemented and we are actively monitoring our systems.

  4. resolved Apr 09, 2026, 04:45 PM UTC

    We identified and resolved the cause of elevated latency and degraded performance. A newly enabled internal process for synchronizing tax filing data generated significantly higher database load than expected, impacting API response times from ~9:15am - 9:38am ET. The feature flag has been reverted and system performance has returned to normal.

Read the full incident report →

Major March 3, 2026

Delayed delivery of FedACH direct deposits

Detected by Pingoru
Mar 03, 2026, 11:41 AM UTC
Resolved
Mar 03, 2026, 08:25 PM UTC
Duration
8h 43m
Affected: Payments
Timeline · 3 updates
  1. investigating Mar 03, 2026, 11:41 AM UTC

    Overnight, the Federal Reserve reported delays processing and delivering ACH payment files through FedACH. As a result, some ACH payments (including employee direct deposits) may post later than expected today, and inbound ACH transfers/returns may also be delayed. The exact impact is not yet clear, but we believe that all direct deposits landing this morning may be impacted. We’re actively monitoring the Fed’s updates and our processing/settlement flows. Until the Federal Reserve resolves the underlying issue, there isn’t a lever we can pull to speed up delivery. We will follow-up as soon as we know more, no later than 9am ET. You can monitor the status of FedACH directly at: https://frbservices.org/app/status/outage.do?oId=145787.

  2. monitoring Mar 03, 2026, 12:52 PM UTC

    As of 7:30am ET the FedACH system has successfully distributed all files containing Check's overnight payments to the receiving banks. These files were distributed by FedACH approximately 8 hours later than normal, at 7:30am ET today vs typical distribution at 11:30pm ET last night. This is likely to result in some banks reflecting direct deposits in recipient bank accounts later than normal. We do not have visibility or control into when each individual receiving bank will reflect these payments in the recipients' accounts as each bank individually recovers from this FedACH processing delay.

  3. resolved Mar 03, 2026, 08:25 PM UTC

    All FedACH systems are operating normally again, as reported on the Fed's own status page here: https://www.frbservices.org/app/status/serviceStatus.do. We do not anticipate any further impact and all of our systems are operating normally. Marking this incident resolved.

Read the full incident report →

Notice January 16, 2026

[RESOLVED] Payroll endpoints degraded for one hour starting 12:15am ET

Detected by Pingoru
Jan 16, 2026, 01:01 PM UTC
Resolved
Jan 16, 2026, 05:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 16, 2026, 01:01 PM UTC

    From about 12:15am to 1:15am ET on Feb 16, users experienced elevated latencies and HTTP 5xx responses on payroll endpoints from unexpected contention caused by a routine database migration. Service indicators returned to normal around 1:15am. We will be analyzing the event to prevent recurrences.

Read the full incident report →

Notice January 7, 2026

Instant payment status reporting delayed

Detected by Pingoru
Jan 07, 2026, 04:18 PM UTC
Resolved
Jan 07, 2026, 04:53 PM UTC
Duration
35m
Affected: Payments
Timeline · 2 updates
  1. investigating Jan 07, 2026, 04:18 PM UTC

    We're investigating an issue where Instant Payment transactions from this morning are still displaying as Pending. We've confirmed that this purely a reporting issue and all payments have been sent

  2. resolved Jan 07, 2026, 04:53 PM UTC

    The issue is now resolved and statuses are updated

Read the full incident report →

Minor January 5, 2026

Elevated API latency

Detected by Pingoru
Jan 05, 2026, 01:38 PM UTC
Resolved
Jan 05, 2026, 03:23 PM UTC
Duration
1h 45m
Affected: APIConsoleOnboard
Timeline · 3 updates
  1. identified Jan 05, 2026, 01:38 PM UTC

    Since 11pm ET last night (Jan 4th) the API has had elevated latency across all resources. We've identified the issue and are implementing a fix.

  2. monitoring Jan 05, 2026, 01:48 PM UTC

    Latency has stabilized. We'll continue to monitor

  3. resolved Jan 05, 2026, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 2, 2026

Delayed payment completion reporting [resolved]

Detected by Pingoru
Jan 02, 2026, 04:54 PM UTC
Resolved
Jan 02, 2026, 04:54 PM UTC
Duration
—
Affected: Payments
Timeline · 1 update
  1. resolved Jan 02, 2026, 04:54 PM UTC

    Completed payment reporting was delayed by up to 3 hours this morning. We missed our reporting target and completed our last status updates at 11:20am ET. We have since made optimizations to prevent this delay. There was no impact to payments deliverability.

Read the full incident report →

Major December 15, 2025

Elevated 500s on POST /bank_accounts

Detected by Pingoru
Dec 15, 2025, 03:39 PM UTC
Resolved
Jan 02, 2026, 04:53 PM UTC
Duration
18d 1h
Affected: APIOnboard
Timeline · 3 updates
  1. identified Dec 15, 2025, 03:39 PM UTC

    We are seeing a high failure rate when creating bank accounts. We have identified the root cause and a code-fix is underway.

  2. monitoring Dec 15, 2025, 04:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 02, 2026, 04:53 PM UTC

    Retroactively resolved (resolved on Dec 15).

Read the full incident report →

Notice October 29, 2025

Payroll approval blocked for payrolls with $0 liabilities

Detected by Pingoru
Oct 29, 2025, 11:53 PM UTC
Resolved
Oct 30, 2025, 12:06 AM UTC
Duration
13m
Affected: API
Timeline · 2 updates
  1. identified Oct 29, 2025, 11:53 PM UTC

    A fix is being deployed. Reach out to Support if you need assistance to approve a payroll after the deadline.

  2. resolved Oct 30, 2025, 12:06 AM UTC

    This incident has been resolved. If your customer missed the payroll approval deadline as a result of this incident, our Support team is happy to assist with approving it after the deadline.

Read the full incident report →

Minor October 28, 2025

Issues downloading some documents in Console

Detected by Pingoru
Oct 28, 2025, 10:51 PM UTC
Resolved
Oct 29, 2025, 01:43 PM UTC
Duration
14h 51m
Affected: Console
Timeline · 2 updates
  1. identified Oct 28, 2025, 10:51 PM UTC

    Attempts to download a subset of documents in Console are returning errors. The root cause has been identified and will be resolved upon working through a deployment issue with a vendor.

  2. resolved Oct 29, 2025, 01:43 PM UTC

    Document downloads in Console are operational following the resolution of increased error rates and latencies from the AWS us-east-1 region. The latest resolution time was 5:16am ET.

Read the full incident report →

Major October 27, 2025

Console sandbox unavailability

Detected by Pingoru
Oct 27, 2025, 05:30 PM UTC
Resolved
Oct 27, 2025, 07:45 PM UTC
Duration
2h 15m
Affected: Console
Timeline · 2 updates
  1. identified Oct 27, 2025, 05:30 PM UTC

    Console sandbox mode is currently unavailable. We have identified the issue and are working to resolve.

  2. resolved Oct 27, 2025, 08:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 27, 2025

High API Latency and Error Rates

Detected by Pingoru
Oct 27, 2025, 03:07 PM UTC
Resolved
Oct 27, 2025, 08:15 PM UTC
Duration
5h 7m
Affected: APIConsoleOnboard
Timeline · 2 updates
  1. monitoring Oct 27, 2025, 03:07 PM UTC

    From 4:15a to 10:15a, performance across our API, console and onboard was degraded. The issue was resolved and we're continuing to monitor.

  2. resolved Oct 27, 2025, 08:15 PM UTC

    Confirming resolution of elevated API latency after monitoring.

Read the full incident report →

Minor October 23, 2025

API Request Logs Degraded

Detected by Pingoru
Oct 23, 2025, 08:23 PM UTC
Resolved
Oct 24, 2025, 10:35 PM UTC
Duration
1d 2h
Affected: APIConsole
Timeline · 3 updates
  1. investigating Oct 23, 2025, 08:23 PM UTC

    Since 10/22 10:14a ET, new requests have not been added to the API Requests Log and are unavailable at /logs.

  2. identified Oct 24, 2025, 02:38 AM UTC

    The underlying issue was resolved and the missing request logs are in the process of being backfilled.

  3. resolved Oct 24, 2025, 10:35 PM UTC

    The API Request Log is now up to date

Read the full incident report →

Minor October 20, 2025

AWS outage impacts

Detected by Pingoru
Oct 20, 2025, 02:38 PM UTC
Resolved
Oct 21, 2025, 02:28 PM UTC
Duration
23h 50m
Affected: APIConsoleOnboardPayments
Timeline · 6 updates
  1. investigating Oct 20, 2025, 02:38 PM UTC

    We're investigating any impacts from the AWS outage this morning. We identified that some completed payments are incorrectly showing as “processing.” We’re actively correcting the affected statuses. There is no impact to the delivery of payments.

  2. investigating Oct 20, 2025, 03:26 PM UTC

    All impacted payments's statuses are now up to date. We're still investigating for other impacts.

  3. investigating Oct 20, 2025, 05:07 PM UTC

    Bank account creation is unavailable from the API, console and onboard. Updates in pending payrolls are delayed.

  4. investigating Oct 20, 2025, 08:11 PM UTC

    Bank account creation is operational in API, console and onboard. Pending payroll updates have resumed. Payment status updates remain delayed.

  5. monitoring Oct 20, 2025, 08:52 PM UTC

    All functionality is operating as normal. We're still monitoring for any remaining degradation from the AWS outage

  6. resolved Oct 21, 2025, 02:28 PM UTC

    All systems operational after monitoring overnight. We experienced service degradation on October 20, 2025 due to an AWS infrastructure outage affecting our us-east-1 region. Services and processing has returned to normal as of yesterday afternoon ET. No payments impacted.

Read the full incident report →

Major August 19, 2025

Sandbox Outage

Detected by Pingoru
Aug 19, 2025, 07:07 PM UTC
Resolved
Aug 19, 2025, 07:20 PM UTC
Duration
12m
Affected: APIConsoleOnboard
Timeline · 3 updates
  1. investigating Aug 19, 2025, 07:07 PM UTC

    We are currently experiencing an outage with the Sandbox environment. Our team is actively investigating the cause and working to restore service as quickly as possible. We will provide updates here as soon as more information becomes available.

  2. monitoring Aug 19, 2025, 07:12 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Aug 19, 2025, 07:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 6, 2025

Increased Errors on Payroll Endpoint

Detected by Pingoru
Jun 06, 2025, 01:22 PM UTC
Resolved
Jun 06, 2025, 02:12 PM UTC
Duration
50m
Affected: API
Timeline · 2 updates
  1. identified Jun 06, 2025, 01:22 PM UTC

    We have identified an issue causing elevated rates of 500 errors on the payroll endpoint. A fix for this issue is currently being deployed.

  2. resolved Jun 06, 2025, 02:12 PM UTC

    The scope of impact was limited to deleting payrolls. A fix is live in production and we are seeing complete recovery.

Read the full incident report →

Minor June 5, 2025

500s on payroll preview

Detected by Pingoru
Jun 05, 2025, 05:14 PM UTC
Resolved
Jun 05, 2025, 07:00 PM UTC
Duration
1h 46m
Affected: API
Timeline · 3 updates
  1. identified Jun 05, 2025, 05:14 PM UTC

    We have identified an issue causing elevated rates of 500 errors on payroll preview. A fix for this issue is currently being deployed.

  2. monitoring Jun 05, 2025, 05:55 PM UTC

    A fix has been deployed, and we are monitoring the results.

  3. resolved Jun 05, 2025, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2025

Elevated Payroll Preview 500s

Detected by Pingoru
Apr 08, 2025, 09:42 PM UTC
Resolved
Apr 09, 2025, 05:11 PM UTC
Duration
19h 29m
Affected: API
Timeline · 5 updates
  1. investigating Apr 08, 2025, 09:42 PM UTC

    The Check team is investigating an issue for elevated 500s on the payroll preview endpoint. This is impacting a subset of reimbursement only payroll items.

  2. investigating Apr 08, 2025, 09:44 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 08, 2025, 10:42 PM UTC

    The issue has been identified and a fix is expected within one hour.

  4. monitoring Apr 08, 2025, 11:55 PM UTC

    A fix has been deployed and we are monitoring the results. We'll continue to monitor over the course of the next business day and then resolve this incident.

  5. resolved Apr 09, 2025, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 28, 2025

Some Employee Payments Landing at 1pm ET

Detected by Pingoru
Feb 28, 2025, 03:10 PM UTC
Resolved
Feb 28, 2025, 08:26 PM UTC
Duration
5h 15m
Affected: Payments
Timeline · 3 updates
  1. monitoring Feb 28, 2025, 03:10 PM UTC

    We are aware of several employee payment failures the morning of February 28th. You may experience employees reporting that payments have not yet landed in their accounts. Everyone will be paid today. Employee payments are being processed via Same Day ACH and these will land by 1pm ET.

  2. monitoring Feb 28, 2025, 03:15 PM UTC

    This incident only impacts employee payments made using Instant Payments. The Check team will follow up with a list of all impacted companies and workers.

  3. resolved Feb 28, 2025, 08:26 PM UTC

    Incident is now resolved. All impacted employees have been paid. Root cause has been identified.

Read the full incident report →

Minor September 5, 2024

Check API Degraded Performance

Detected by Pingoru
Sep 05, 2024, 08:23 PM UTC
Resolved
Sep 06, 2024, 08:50 PM UTC
Duration
1d
Affected: API
Timeline · 3 updates
  1. investigating Sep 05, 2024, 08:23 PM UTC

    We are currently investigating elevated errors stemming from resource contention (known to be impacting Payroll and Employee endpoints).

  2. monitoring Sep 06, 2024, 03:57 PM UTC

    We have identified and applied a fix to address the increase in 502 errors across the Payroll and Employee endpoints, and are now monitoring its effectiveness.

  3. resolved Sep 06, 2024, 08:50 PM UTC

    We have confirmed the applied fix has resolved this issue. API interactions for Payroll and Employee endpoints have been restored to normal activity.

Read the full incident report →