Check incident

Service degradation impacting Production and Sandbox

Critical Resolved View vendor source →
Started
Apr 09, 2026, 01:25 PM UTC
Resolved
Apr 09, 2026, 04:45 PM UTC
Duration
3h 19m
Detected by Pingoru
Apr 09, 2026, 01:25 PM UTC

Affected components

APIConsoleOnboard

Update timeline

  1. investigating Apr 09, 2026, 01:25 PM UTC

    We are currently investigating this issue with the highest levels of urgency.

  2. investigating Apr 09, 2026, 01:26 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 09, 2026, 01:42 PM UTC

    A fix has been implemented and we are actively monitoring our systems.

  4. resolved Apr 09, 2026, 04:45 PM UTC

    We identified and resolved the cause of elevated latency and degraded performance. A newly enabled internal process for synchronizing tax filing data generated significantly higher database load than expected, impacting API response times from ~9:15am - 9:38am ET. The feature flag has been reverted and system performance has returned to normal.

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