Check incident

Elevated 500s on POST /bank_accounts

Major Resolved View vendor source →

Check experienced a major incident on December 15, 2025 affecting API and Onboard, lasting 18d 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 03:39 PM UTC
Resolved
Jan 02, 2026, 04:53 PM UTC
Duration
18d 1h
Detected by Pingoru
Dec 15, 2025, 03:39 PM UTC

Affected components

APIOnboard

Update timeline

  1. identified Dec 15, 2025, 03:39 PM UTC

    We are seeing a high failure rate when creating bank accounts. We have identified the root cause and a code-fix is underway.

  2. monitoring Dec 15, 2025, 04:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 02, 2026, 04:53 PM UTC

    Retroactively resolved (resolved on Dec 15).