Check experienced a minor incident on October 20, 2025 affecting API and Console and 1 more component, lasting 23h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:38 PM UTC
We're investigating any impacts from the AWS outage this morning. We identified that some completed payments are incorrectly showing as “processing.” We’re actively correcting the affected statuses. There is no impact to the delivery of payments.
- investigating Oct 20, 2025, 03:26 PM UTC
All impacted payments's statuses are now up to date. We're still investigating for other impacts.
- investigating Oct 20, 2025, 05:07 PM UTC
Bank account creation is unavailable from the API, console and onboard. Updates in pending payrolls are delayed.
- investigating Oct 20, 2025, 08:11 PM UTC
Bank account creation is operational in API, console and onboard. Pending payroll updates have resumed. Payment status updates remain delayed.
- monitoring Oct 20, 2025, 08:52 PM UTC
All functionality is operating as normal. We're still monitoring for any remaining degradation from the AWS outage
- resolved Oct 21, 2025, 02:28 PM UTC
All systems operational after monitoring overnight. We experienced service degradation on October 20, 2025 due to an AWS infrastructure outage affecting our us-east-1 region. Services and processing has returned to normal as of yesterday afternoon ET. No payments impacted.