Resolved after 9 hours 6 minutes, affecting Core Platform (Application (Dashboard & API)) and Core Platform (Message Delivery & Automations) and 1 more, on July 20, 2026.
This incident has been resolved, and email delivery is operating normally. We are continuing to monitor the infrastructure closely. Any emails that failed to send during the disruption are being automatically retried.
Affected components
Update timeline
- investigating Jul 20, 2026, 04:19 AM UTC
We're currently experiencing an upstream service disruption with our email provider. As a result, email delivery may be impacted for Email Channels using Custom Email Domains, as well as automated emails such as invitations and password reset emails. Our team is actively working with our provider to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available.
- resolved Jul 20, 2026, 01:25 PM UTC
This incident has been resolved, and email delivery is operating normally. We are continuing to monitor the infrastructure closely. Any emails that failed to send during the disruption are being automatically retried.
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