Channel.io incident
Temporary issue detected with Phone feature
Update timeline
- resolved Mar 13, 2026, 03:10 AM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: March 12, 2026 20:32 ~ March 13, 2026 11:09 (KST) - Affected Scope: In certain cases where team assignment and VoiceALF were used together in an IVR workflow, calls connected through VoiceALF were not routed to agents when a request to connect to an agent was made. - Cause: The status change function did not operate correctly when a call waiting for a manager was moved to the queue. - Resolution: Fixed the issue so that the queue status change function operates correctly. - Measures to Prevent Recurrence: Strengthen testing across a wider range of environments.
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