Channel.io incident

Temporary issue detected with Phone feature

Notice Resolved View vendor source →

Channel.io experienced a notice incident on March 13, 2026, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2026, 02:00 AM UTC
Resolved
Mar 13, 2026, 02:09 AM UTC
Duration
9m
Detected by Pingoru
Mar 13, 2026, 02:00 AM UTC

Update timeline

  1. resolved Mar 13, 2026, 03:10 AM UTC

    The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: March 12, 2026 20:32 ~ March 13, 2026 11:09 (KST) - Affected Scope: In certain cases where team assignment and VoiceALF were used together in an IVR workflow, calls connected through VoiceALF were not routed to agents when a request to connect to an agent was made. - Cause: The status change function did not operate correctly when a call waiting for a manager was moved to the queue. - Resolution: Fixed the issue so that the queue status change function operates correctly. - Measures to Prevent Recurrence: Strengthen testing across a wider range of environments.