Channable incident

Channable tool instability

Critical Ongoing View vendor source →

Channable is currently experiencing a critical incident affecting Channable tool and Shopify and 1 more component, which began 21h ago. The vendor's full update timeline is below.

Started
Oct 02, 2026, 08:32 AM UTC
Resolved
Ongoing
Duration
● 20h 54m
Detected by Pingoru
Oct 02, 2026, 08:32 AM UTC

Affected components

Channable toolShopifyOtherAdsMarketplacesInsights & AnalyticsCreative suite (Dynamic Image Editor)Comparison Shopping Service (CSS)

Update timeline

  1. investigating Oct 02, 2026, 08:32 AM UTC

    We have identified an issue causing instability when trying to use the tool, and causing delays in background processing. We are investigating the exact cause.

  2. investigating Oct 02, 2026, 08:45 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 02, 2026, 10:08 AM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 02, 2026, 10:45 AM UTC

    The instability has increased and is causing most of the tool to be unavailable. and most background processing is further delayed. Existing feeds are still available.

  5. monitoring Oct 02, 2026, 01:26 PM UTC

    We have applied several fixes to our infrastructure. The Channable tool is stable again, and background processing is back to normal speed. Insights & Analytics and CSS are still working through a backlog, so data in these areas may be delayed for a while longer. We are monitoring the situation and will post an update once the backlog is cleared.