ChangeNOW incident

We've been experiencing issues with recognizing TON and tokens deposits

ChangeNOW experienced a minor incident on August 24, 2026 affecting Toncoin (TON) and Gram (ex Ton/TonCoin) (TON) and 1 more component, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started: Aug 24, 2026, 12:40 PM UTC
Resolved: Aug 24, 2026, 03:41 PM UTC
Duration: 3h 1m
Detected by Pingoru: Aug 24, 2026, 12:40 PM UTC

Affected components

Toncoin (TON)Gram (ex Ton/TonCoin) (TON)Tether USD (TON) (USDTTON)

Update timeline

investigating Aug 24, 2026, 12:40 PM UTC

Hello! Since 11:30 UTC, we've been experiencing issues with recognizing TON and tokens deposits. Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit. Our technical team is already looking into the issue and working on a fix. We'll provide you with an update within several hours.
resolved Aug 24, 2026, 03:41 PM UTC

Hey! As you might remember, today, between 11:30 and 15:35 UTC, we had some issues with recognizing TON and tokens deposits. The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know. Sorry for the inconvenience, and thanks for your patience!