ChangeNOW incident

We are experiencing delays with processing ETH tokens payouts

ChangeNOW experienced a notice incident on April 3, 2026 affecting Withdrawals and Exchange Processing and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started: Apr 03, 2026, 06:02 PM UTC
Resolved: Apr 03, 2026, 09:10 PM UTC
Duration: 3h 7m
Detected by Pingoru: Apr 03, 2026, 06:02 PM UTC

Affected components

WithdrawalsExchange ProcessingTether (ERC20) (USDTERC20)USD Coin (USDC)

Update timeline

identified Apr 03, 2026, 06:02 PM UTC

Hello! Since 17:50 UTC, we're having some issues with processing ETH tokens payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within several hours. Thanks for hanging in there!
resolved Apr 03, 2026, 09:10 PM UTC

Hey! Just a heads-up — today, between 17:50 and 18:50 UTC, we had some delays with processing ETH tokens payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!