ChangeNOW incident
We are experiencing issues with exchanges processing
ChangeNOW experienced a minor incident on April 16, 2026 affecting Exchange Processing, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2026, 11:12 AM UTC
Hello! Since 10:50 UTC, we have been experiencing some issues with processing of exchanges. This means that you may see the status "exchanging" on the exchange page stuck. Our technical team is already investigating the issue and working on a solution. We will keep you updated as soon as possible and let you know when we have more information. Thank you for your patience and understanding!
- resolved Apr 16, 2026, 11:51 AM UTC
Hey! Today, between 10:50 and 11:50 UTC, we experienced some delays with exchanges processing. We're happy to let you know that the issue has now been fully resolved, and all affected exchanges have been processed. Everything is back to normal, but if you're still facing any issues, please don't hesitate to reach out. We truly apologize for any inconvenience this may have caused and appreciate your patience!