ChangeNOW incident

We are experiencing delays with exchanges processing

ChangeNOW experienced a notice incident on April 19, 2026 affecting Exchange Processing, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started: Apr 19, 2026, 09:42 PM UTC
Resolved: Apr 20, 2026, 12:38 AM UTC
Duration: 2h 55m
Detected by Pingoru: Apr 19, 2026, 09:42 PM UTC

Affected components

Exchange Processing

Update timeline

identified Apr 19, 2026, 09:42 PM UTC

Hello! Since 21:30 UTC, we have been experiencing delays with processing of exchanges. This means that you may see the status "exchanging" on the exchange page stuck. Our technical team is already investigating the issue and working on a solution. We will keep you updated as soon as possible and let you know when we have more information. Thank you for your patience and understanding!
identified Apr 19, 2026, 10:58 PM UTC

Hey! Today, between 21:30 and 22:50 UTC, we experienced some delays with exchanges processing. We're happy to let you know that the issue has now been fully resolved, and all affected exchanges have been processed. Everything is back to normal, but if you're still facing any issues, please don't hesitate to reach out. We truly apologize for any inconvenience this may have caused and appreciate your patience!
resolved Apr 20, 2026, 12:38 AM UTC

This incident has been resolved.