ChangeNOW incident

We're experiencing some issues with recognizing user deposits.

ChangeNOW experienced a notice incident on September 5, 2026 affecting Deposits, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started: Sep 05, 2026, 02:37 PM UTC
Resolved: Sep 05, 2026, 04:54 PM UTC
Duration: 2h 16m
Detected by Pingoru: Sep 05, 2026, 02:37 PM UTC

Affected components

Deposits

Update timeline

investigating Sep 05, 2026, 02:37 PM UTC

Hello! Since 14:26 UTC, we've been experiencing issues with recognizing user deposits. Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit. Our technical team is already looking into the issue and working on a fix. We'll provide you with an update within several hours.
resolved Sep 05, 2026, 04:54 PM UTC

Hey! As you might remember, today, between 14:26 and 16:50 UTC, we had some issues with recognizing deposits. The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know. Sorry for the inconvenience, and thanks for your patience!