Change Healthcare incident
Resolved: CLINICAL EXCHANGE : Some Rx users are encountering an error message in prescriptions.
Change Healthcare experienced a major incident on October 20, 2025, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 20, 2025, 01:08 PM UTC
[10/20/2025] 09:07 AM ET We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue. INC46075665
- investigating Oct 20, 2025, 02:01 PM UTC
The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available.
- identified Oct 20, 2025, 02:02 PM UTC
The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available
- monitoring Oct 20, 2025, 03:09 PM UTC
We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.
- resolved Oct 20, 2025, 03:37 PM UTC
We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.