Change Healthcare incident
Resolved: MEDRX AZURE CHC : Optum Insight's Pharmacy Help Desk is facing intermittent phone issues due to a major internet outage at a telephony provider
Resolved after 5 hours, affecting MedRx, on October 20, 2025.
Calls are currently connecting successfully without any issues. We will continue to monitor the situation closely.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:32 PM UTC
[10/20/2025] 11:30 AM EST Optum Insight's Pharmacy Support Help Desk is currently experiencing intermittent telephone connectivity issues due to a large scale Internet outage for one of our telephony providers. We are working diligently to restore this connectivity and will update you as soon as their are any changes. INC46079060
- identified Oct 20, 2025, 05:26 PM UTC
Team is still investigating the issue and and will update you as soon as their are any changes.
- monitoring Oct 20, 2025, 06:52 PM UTC
The team is actively investigating the issue and working toward a resolution. An update will be shared within the next hour.
- monitoring Oct 20, 2025, 08:11 PM UTC
The team is currently conducting a thorough investigation into the issue and is actively working toward a resolution. A status update will be communicated within the next hour.
- resolved Oct 20, 2025, 08:32 PM UTC
Calls are currently connecting successfully without any issues. We will continue to monitor the situation closely.
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