Change Healthcare incident
Resolved Incident: Intermittent Performance Issues
Change Healthcare experienced a minor incident on October 20, 2025 affecting Absolute AR and MedRx and 1 more component, lasting 5h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 05:58 PM UTC
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features. Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience.
- investigating Oct 20, 2025, 09:30 PM UTC
Optum is currently experiencing intermittent performance issues due to an AWS service interruption. As a result, customers may be experiencing sporadic connectivity and performance with Optum products including call center phones and chat features. Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience.
- resolved Oct 20, 2025, 11:06 PM UTC
Most AWS services have been restored and internal systems are now operating normally. AWS continues to issue updates, and the Optum support teams remain vigilant, actively monitoring for any residual or emerging issues to ensure stability. We appreciate your patience and apologize for any inconvenience caused.