CentralReach Outage History

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CentralReach had 9 outages in the last 2 years totaling 104h 30m of downtime — averaging 0.4 incidents per month.

There were 9 CentralReach outages since December 4, 2024 totaling 104h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.centralreach.com

Minor August 17, 2026

Degraded Experience with Files Module

Detected by Pingoru
Aug 17, 2026, 05:05 PM UTC
Resolved
Aug 17, 2026, 07:58 PM UTC
Duration
2h 52m
Affected: CentralReach Platform
Timeline · 2 updates
  1. identified Aug 17, 2026, 05:05 PM UTC

    Our file security scanning provider is experiencing an issue that is impacting access to recently uploaded files in CentralReach. As a result, some files uploaded recently may be temporarily unavailable for viewing or downloading. We apologize for the disruption and appreciate your patience while we actively work to restore access as quickly as possible.

  2. resolved Aug 17, 2026, 07:58 PM UTC

    All areas of the platform have returned to expected operating levels.

Read the full incident report →

Minor August 13, 2026

Platform Performance Slowness

Detected by Pingoru
Aug 13, 2026, 04:50 PM UTC
Resolved
Aug 13, 2026, 06:01 PM UTC
Duration
1h 11m
Affected: CentralReach Platform
Timeline · 4 updates
  1. investigating Aug 13, 2026, 04:50 PM UTC

    We are aware that users are experiencing slowness the CentralReach platform. Our team is actively investigating and working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.

  2. identified Aug 13, 2026, 05:05 PM UTC

    We're making adjustments to improve user experience and responsiveness of the CentralReach platform. Our team is continues to investigate and are working to resolve this incident as soon as possible. We will provide more information as soon as it's available.

  3. monitoring Aug 13, 2026, 05:22 PM UTC

    The CentralReach platform has returned to expected operating levels. We're continuing to monitor performance out of an abundance of caution.

  4. resolved Aug 13, 2026, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026

System Performance

Detected by Pingoru
Jun 17, 2026, 12:41 PM UTC
Resolved
Jun 17, 2026, 03:50 PM UTC
Duration
3h 8m
Affected: CentralReach Platform
Timeline · 3 updates
  1. investigating Jun 17, 2026, 12:41 PM UTC

    We are currently experiencing system performance issues resulting in some users being unable to save or create appointments in the CentralReach platform. Our team is investigating and rapidly working toward a resolution.

  2. monitoring Jun 17, 2026, 01:26 PM UTC

    An update has been implemented that has improved the experience. Appointments are now working as expected. We're continuing to monitor in an abundance of caution.

  3. resolved Jun 17, 2026, 03:50 PM UTC

    The CentralReach platform is now operating at consistent and expected levels. The incident is resolved.

Read the full incident report →

Minor May 4, 2026

Platform Disruption

Detected by Pingoru
May 04, 2026, 09:47 PM UTC
Resolved
May 04, 2026, 11:09 PM UTC
Duration
1h 21m
Affected: CentralReach Platform
Timeline · 4 updates
  1. investigating May 04, 2026, 09:47 PM UTC

    We are experiencing platform disruption that is preventing users from logging into CentralReach. Our teams are investigating and working to restore access as quickly as possible.

  2. investigating May 04, 2026, 10:08 PM UTC

    Our teams are continuing to work to restore platform performance to expected levels. Experience has improved but some users may continue to experience slowness when loading some screens.

  3. monitoring May 04, 2026, 10:27 PM UTC

    Platform performance has returned to expected levels. We are monitoring to confirm the incident has been fully resolved and will provide a final update shortly.

  4. resolved May 04, 2026, 11:09 PM UTC

    Platform performance has returned to expected levels and has been fully restored.

Read the full incident report →

Major February 19, 2026

Platform Performance Issues

Detected by Pingoru
Feb 19, 2026, 01:53 PM UTC
Resolved
Feb 19, 2026, 03:16 PM UTC
Duration
1h 22m
Affected: CentralReach Platform
Timeline · 3 updates
  1. investigating Feb 19, 2026, 01:53 PM UTC

    We are aware of platform performance problems with the CentralReach system. Our team is actively investigating and working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.

  2. monitoring Feb 19, 2026, 02:58 PM UTC

    The CentralReach platform performance has significantly improved, and we are continuing to monitor. We will provide more information as soon as it's available.

  3. resolved Feb 19, 2026, 03:16 PM UTC

    CentralReach platform performance has returned to expected levels on the web and for CR Mobile.

Read the full incident report →

Minor January 22, 2026

Microsoft Service Disruption

Detected by Pingoru
Jan 22, 2026, 09:56 PM UTC
Resolved
Jan 23, 2026, 02:13 PM UTC
Duration
16h 17m
Affected: CentralReach Platform
Timeline · 3 updates
  1. investigating Jan 22, 2026, 09:56 PM UTC

    Microsoft has a confirmed service degradation impacting multiple Microsoft 365 services. As a result, this is preventing some users who rely on Microsoft credentials from logging in to CentralReach. We apologize for the inconvenience, and will provide updates on this page.

  2. investigating Jan 22, 2026, 10:44 PM UTC

    Microsoft has a confirmed service degradation impacting multiple Microsoft 365 services. As a result, this is preventing some users who rely on Microsoft credentials or MFA emails from logging in to CentralReach. We apologize for the inconvenience, and will provide updates on this page.

  3. resolved Jan 23, 2026, 02:13 PM UTC

    Microsoft has cleared their disruption announcement and all log in activities are now operating as expected.

Read the full incident report →

Minor October 20, 2025

AWS Service Disruption

Detected by Pingoru
Oct 20, 2025, 01:01 PM UTC
Resolved
Oct 21, 2025, 01:59 PM UTC
Duration
1d
Affected: CentralReach Platform
Timeline · 4 updates
  1. investigating Oct 20, 2025, 01:01 PM UTC

    We are experiencing a confirmed Amazon Web Services Outage which is affecting CentralReach users. As a result, this is preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly with AWS to restore access. https://health.aws.amazon.com/health/status

  2. identified Oct 20, 2025, 02:41 PM UTC

    Amazon Web Services (AWS) is experiencing a widespread issue, causing slower performance on some pages. We are working with AWS to resolve this issue as soon as possible. AWS Status page for more information: https://health.aws.amazon.com/health/status

  3. identified Oct 20, 2025, 04:02 PM UTC

    Amazon Web Services (AWS) is experiencing a widespread issue, but beginning to return to typical performance levels. Users may now notice improvements in the CentralReach platform. We are continuing to monitor and work with AWS to resolve this issue as soon as possible. AWS Status page for more information: https://health.aws.amazon.com/health/status

  4. resolved Oct 21, 2025, 01:59 PM UTC

    AWS and CentralReach services have returned to expected operating levels.

Read the full incident report →

Notice March 11, 2025

Connection Disruption Messages

Detected by Pingoru
Mar 11, 2025, 04:50 PM UTC
Resolved
Mar 13, 2025, 09:12 PM UTC
Duration
2d 4h
Affected: CentralReach Platform
Timeline · 2 updates
  1. investigating Mar 11, 2025, 04:50 PM UTC

    CentralReach is investigating brief disruptions in the platform lasting approximately 2 minutes. Some users may encounter a message that reads "upstream connect error". After 2 minutes, refresh the page to continue working as expected. Our team is actively working to identify the root cause and implement a fix as quickly as possible.

  2. resolved Mar 13, 2025, 09:12 PM UTC

    Our teams have implemented an update to improve performance and user experience.

Read the full incident report →

Minor January 29, 2025

Service Disruption

Detected by Pingoru
Jan 29, 2025, 07:25 PM UTC
Resolved
Jan 29, 2025, 08:21 PM UTC
Duration
55m
Affected: CentralReach Platform
Timeline · 3 updates
  1. investigating Jan 29, 2025, 07:25 PM UTC

    We are currently investigating reports of a service disruption that is intermittently preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore consistent access.

  2. monitoring Jan 29, 2025, 07:45 PM UTC

    The cause of the earlier disruption has been identified and resolved. We're continuing to monitor performance.

  3. resolved Jan 29, 2025, 08:21 PM UTC

    After monitoring and testing, we've confirmed that the platform performance has returned to expected levels.

Read the full incident report →