CentralReach incident

Degraded Experience with Files Module

Minor Resolved View vendor source →

CentralReach experienced a minor incident on August 17, 2026 affecting CentralReach Platform, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 05:05 PM UTC
Resolved
Aug 17, 2026, 07:58 PM UTC
Duration
2h 52m
Detected by Pingoru
Aug 17, 2026, 05:05 PM UTC

Affected components

CentralReach Platform

Update timeline

  1. identified Aug 17, 2026, 05:05 PM UTC

    Our file security scanning provider is experiencing an issue that is impacting access to recently uploaded files in CentralReach. As a result, some files uploaded recently may be temporarily unavailable for viewing or downloading. We apologize for the disruption and appreciate your patience while we actively work to restore access as quickly as possible.

  2. resolved Aug 17, 2026, 07:58 PM UTC

    All areas of the platform have returned to expected operating levels.