CentralReach Outage History
CentralReach is up right nowPingoru has recorded 48 incidents for CentralReach: 7 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 4 of 744 (1%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 515 (0%) |
Incidents, newest first
Major September 11, 2026 Platform Performance Issues 45m CentralReach Platform
Started Sep 11, 2026, 09:24 PM UTC· resolved Sep 11, 2026, 10:09 PM UTC
- investigating Sep 11, 2026, 09:24 PM UTC
We are aware that users are having trouble logging into and navigating the CentralReach system. Our team is actively investigating and working to resolve this as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.
- monitoring Sep 11, 2026, 09:33 PM UTC
The platform is operating as expected--we're continuing to monitor closely.
- resolved Sep 11, 2026, 10:09 PM UTC
The platform is operating at expected levels.
Minor August 17, 2026 Degraded Experience with Files Module 2h 52m CentralReach Platform
Started Aug 17, 2026, 05:05 PM UTC· resolved Aug 17, 2026, 07:58 PM UTC
- identified Aug 17, 2026, 05:05 PM UTC
Our file security scanning provider is experiencing an issue that is impacting access to recently uploaded files in CentralReach. As a result, some files uploaded recently may be temporarily unavailable for viewing or downloading. We apologize for the disruption and appreciate your patience while we actively work to restore access as quickly as possible.
- resolved Aug 17, 2026, 07:58 PM UTC
All areas of the platform have returned to expected operating levels.
Minor August 13, 2026 Platform Performance Slowness 1h 11m CentralReach Platform
Started Aug 13, 2026, 04:50 PM UTC· resolved Aug 13, 2026, 06:01 PM UTC
- investigating Aug 13, 2026, 04:50 PM UTC
We are aware that users are experiencing slowness the CentralReach platform. Our team is actively investigating and working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.
- identified Aug 13, 2026, 05:05 PM UTC
We're making adjustments to improve user experience and responsiveness of the CentralReach platform. Our team is continues to investigate and are working to resolve this incident as soon as possible. We will provide more information as soon as it's available.
- monitoring Aug 13, 2026, 05:22 PM UTC
The CentralReach platform has returned to expected operating levels. We're continuing to monitor performance out of an abundance of caution.
- resolved Aug 13, 2026, 06:01 PM UTC
This incident has been resolved.
Minor June 17, 2026 System Performance 3h 8m CentralReach Platform
Started Jun 17, 2026, 12:41 PM UTC· resolved Jun 17, 2026, 03:50 PM UTC
- investigating Jun 17, 2026, 12:41 PM UTC
We are currently experiencing system performance issues resulting in some users being unable to save or create appointments in the CentralReach platform. Our team is investigating and rapidly working toward a resolution.
- monitoring Jun 17, 2026, 01:26 PM UTC
An update has been implemented that has improved the experience. Appointments are now working as expected. We're continuing to monitor in an abundance of caution.
- resolved Jun 17, 2026, 03:50 PM UTC
The CentralReach platform is now operating at consistent and expected levels. The incident is resolved.
Minor May 4, 2026 Platform Disruption 1h 21m CentralReach Platform
Started May 04, 2026, 09:47 PM UTC· resolved May 04, 2026, 11:09 PM UTC
- investigating May 04, 2026, 09:47 PM UTC
We are experiencing platform disruption that is preventing users from logging into CentralReach. Our teams are investigating and working to restore access as quickly as possible.
- investigating May 04, 2026, 10:08 PM UTC
Our teams are continuing to work to restore platform performance to expected levels. Experience has improved but some users may continue to experience slowness when loading some screens.
- monitoring May 04, 2026, 10:27 PM UTC
Platform performance has returned to expected levels. We are monitoring to confirm the incident has been fully resolved and will provide a final update shortly.
- resolved May 04, 2026, 11:09 PM UTC
Platform performance has returned to expected levels and has been fully restored.
Minor January 22, 2026 Microsoft Service Disruption 16h 17m CentralReach Platform
Started Jan 22, 2026, 09:56 PM UTC· resolved Jan 23, 2026, 02:13 PM UTC
- investigating Jan 22, 2026, 09:56 PM UTC
Microsoft has a confirmed service degradation impacting multiple Microsoft 365 services. As a result, this is preventing some users who rely on Microsoft credentials from logging in to CentralReach. We apologize for the inconvenience, and will provide updates on this page.
- investigating Jan 22, 2026, 10:44 PM UTC
Microsoft has a confirmed service degradation impacting multiple Microsoft 365 services. As a result, this is preventing some users who rely on Microsoft credentials or MFA emails from logging in to CentralReach. We apologize for the inconvenience, and will provide updates on this page.
- resolved Jan 23, 2026, 02:13 PM UTC
Microsoft has cleared their disruption announcement and all log in activities are now operating as expected.
Minor October 20, 2025 AWS Service Disruption 1d CentralReach Platform
Started Oct 20, 2025, 01:01 PM UTC· resolved Oct 21, 2025, 01:59 PM UTC
- investigating Oct 20, 2025, 01:01 PM UTC
We are experiencing a confirmed Amazon Web Services Outage which is affecting CentralReach users. As a result, this is preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly with AWS to restore access. https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 02:41 PM UTC
Amazon Web Services (AWS) is experiencing a widespread issue, causing slower performance on some pages. We are working with AWS to resolve this issue as soon as possible. AWS Status page for more information: https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 04:02 PM UTC
Amazon Web Services (AWS) is experiencing a widespread issue, but beginning to return to typical performance levels. Users may now notice improvements in the CentralReach platform. We are continuing to monitor and work with AWS to resolve this issue as soon as possible. AWS Status page for more information: https://health.aws.amazon.com/health/status
- resolved Oct 21, 2025, 01:59 PM UTC
AWS and CentralReach services have returned to expected operating levels.
Notice March 11, 2025 Connection Disruption Messages 2d 4h CentralReach Platform
Started Mar 11, 2025, 04:50 PM UTC· resolved Mar 13, 2025, 09:12 PM UTC
- investigating Mar 11, 2025, 04:50 PM UTC
CentralReach is investigating brief disruptions in the platform lasting approximately 2 minutes. Some users may encounter a message that reads "upstream connect error". After 2 minutes, refresh the page to continue working as expected. Our team is actively working to identify the root cause and implement a fix as quickly as possible.
- resolved Mar 13, 2025, 09:12 PM UTC
Our teams have implemented an update to improve performance and user experience.
Minor January 29, 2025 Service Disruption 55m CentralReach Platform
Started Jan 29, 2025, 07:25 PM UTC· resolved Jan 29, 2025, 08:21 PM UTC
- investigating Jan 29, 2025, 07:25 PM UTC
We are currently investigating reports of a service disruption that is intermittently preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore consistent access.
- monitoring Jan 29, 2025, 07:45 PM UTC
The cause of the earlier disruption has been identified and resolved. We're continuing to monitor performance.
- resolved Jan 29, 2025, 08:21 PM UTC
After monitoring and testing, we've confirmed that the platform performance has returned to expected levels.