INC226939 - Find Branch & ATM Locator Display Issue

Update timeline

1. identified Aug 31, 2026, 10:49 PM UTC

   We are aware of an issue affecting the map display on our Find Branch and ATM pages, where some Canadian geographic locations may appear with incorrect names. Our team will be updating the Google Maps API configuration to use Canadian regional data, which will correct the affected map labels. At this time we do not have an ETA however we will make the update as soon as possible. We will provide an update on this incident on or before Friday September 4th, 2026. Thank you for your patience as we work to resolve this issue. [email protected] - 1.888.889.7878, option 2

2. resolved Sep 03, 2026, 09:12 PM UTC

   The issue affecting map labels on our Find Branch and ATM pages has been resolved. We updated our Google Maps API configuration to use Canadian regional data, restoring the correct display of Canadian geographic names within the map experience. Branch and ATM locator services are operating normally, and all map labels are now displaying as expected. Note: Some members may need to clear their browser cache or perform a hard refresh of the page before the updated map labels are displayed. We apologize for any confusion this issue may have caused and thank you for your patience while we implemented the fix. [email protected] - 1.888.889.7878, option 2