Central 1 incident

INC213108 - Resolved - Intermittent Client Centre access issues

Notice Resolved View vendor source →

Central 1 experienced a notice incident on November 27, 2025 affecting Payment Services and Treasury Services and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2025, 02:30 PM UTC
Resolved
Nov 27, 2025, 04:19 PM UTC
Duration
1h 49m
Detected by Pingoru
Nov 27, 2025, 02:30 PM UTC

Affected components

Payment ServicesTreasury ServicesDigital Banking Services

Update timeline

  1. investigating Nov 27, 2025, 02:30 PM UTC

    Some users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL. - https://branchcapture.secure.central1.com/ for Branch Capture - https://filesandreports.secure.central1.com/login for the File & Report Exchange - https://central1-prod.aric.featurespace.co.uk/ for EFM - https://fas.secure.central1.com/fas/ for FAS - https://fxd.secure.central1.com/extranet for FX Drafts - https://olt.secure.central1.com/olt/ for OLT (Online Tracing) - https://ors.secure.central1.com/ors/ for ORS (Online Return System) - https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct - https://central1.service-now.com/support/ for ServiceNow - https://cms.memberdirect.net/ for TeamSite - https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management -https://treasuryconnect.secure.central1.com/tos/ Treasury Connect We continue to work on resolving the access issue to the Client Centre and will provide another update by 8:00 a.m. PT (11:00 a.m. ET). Central 1 - [email protected] - [email protected] - 1.888.889.7878

  2. resolved Nov 27, 2025, 04:19 PM UTC

    Central 1 would like to confirm that the Client Centre is fully accessible when using the correct URL: https://clients.central1.com. Users experiencing access issues have been attempting to use the former Secure Site URL, which was officially decommissioned on January 15, 2024. Until yesterday afternoon, a redirect was in place; however, this is no longer active. Please ensure that any bookmarks or saved links to the old URL (https://www.secure.central1.com) are removed. All users needing to access the Client Centre should navigate directly to https://clients.central1.com. Central 1 - [email protected] - [email protected] - 1.888.889.7878