Celonis incident

AWS AI Service Anthropic models performance degraded

Major Resolved View vendor source →

Celonis experienced a major incident on August 26, 2026, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 09:49 AM UTC
Resolved
Aug 26, 2026, 11:36 AM UTC
Duration
1h 46m
Detected by Pingoru
Aug 26, 2026, 09:49 AM UTC

Update timeline

  1. investigating Aug 26, 2026, 09:49 AM UTC

    We're aware of a performance issue coming from AWS affecting AI service using anthropic models. During this time, customers may experience HTTP 503 errors and increased response times when making API calls. We apologise for the inconvenience.

  2. resolved Aug 26, 2026, 11:36 AM UTC

    The issue has been resolved by AWS and service is restored. Customers are recommended to retry any failed requests made during this period. Thank you for your patience.