Resolved after 3 hours 13 minutes, affecting Catchpoint Help Center, on April 15, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 15, 2026, 11:01 AM UTC
We are currently experiencing an issue with our email support channel, which may impact our ability to receive or respond to emails in a timely manner. In the meantime, we request you to reach out to us using Live Chat or by opening a ticket through the Resource Center in the portal for faster assistance. Our team is actively working to resolve this issue and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
- monitoring Apr 15, 2026, 12:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2026, 02:15 PM UTC
This incident has been resolved.
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