Catchpoint incident

Service Disruption Notice – Email Support

Minor Resolved View vendor source →
Started
Apr 15, 2026, 11:01 AM UTC
Resolved
Apr 15, 2026, 02:15 PM UTC
Duration
3h 13m
Detected by Pingoru
Apr 15, 2026, 11:01 AM UTC

Affected components

Catchpoint Help Center

Update timeline

  1. investigating Apr 15, 2026, 11:01 AM UTC

    We are currently experiencing an issue with our email support channel, which may impact our ability to receive or respond to emails in a timely manner. In the meantime, we request you to reach out to us using Live Chat or by opening a ticket through the Resource Center in the portal for faster assistance. Our team is actively working to resolve this issue and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

  2. monitoring Apr 15, 2026, 12:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 15, 2026, 02:15 PM UTC

    This incident has been resolved.

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