Catchpoint incident

Portal performance issue affecting small subset of users

Minor Resolved View vendor source →

Catchpoint experienced a minor incident on August 27, 2026 affecting Portal, lasting 18h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 07:36 PM UTC
Resolved
Aug 28, 2026, 02:20 PM UTC
Duration
18h 43m
Detected by Pingoru
Aug 27, 2026, 07:36 PM UTC

Affected components

Portal

Update timeline

  1. identified Aug 27, 2026, 07:36 PM UTC

    We are currently investigating an issue affecting the Portal affecting a very small subset of our users. We are working with our Engineering team to resolve the issue.

  2. monitoring Aug 27, 2026, 09:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2026, 02:20 PM UTC

    This incident has been resolved.