Castle incident

Elevated invalid request token errors

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Resolved after 1 hour, on October 30, 2026.

resolved Oct 30, 2026, 11:35 AM UTC

Between 10:37 and 11:10 UTC, some Risk and Filter API requests from a subset of customers were rejected with an invalid request token error. The system is now fully operational.

Started
Oct 30, 2026, 09:37 AM UTC
Resolved
Oct 30, 2026, 10:37 AM UTC
Duration
1h
Detected by Pingoru
Oct 30, 2026, 09:37 AM UTC

Update timeline

  1. resolved Oct 30, 2026, 11:35 AM UTC

    Between 10:37 and 11:10 UTC, some Risk and Filter API requests from a subset of customers were rejected with an invalid request token error. The system is now fully operational.

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