Castle Outage History

Castle is up right now

Pingoru has recorded 29 incidents for Castle: 7 in the last 12 months and 3 in the last 90 days.

Source: status.castle.io

29incidents recorded
7last 12 months
3last 90 days
3 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking Castle in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 2026112 of 744 (2%)
June 202600 of 720 (0%)
July 202610 of 744 (0%)
August 202600 of 744 (0%)
September 202610 of 720 (0%)
October 202621 of 744 (0%)
November 202600 of 235 (0%)

Incidents, newest first

Major October 30, 2026 Elevated invalid request token errors 33m

Started Oct 30, 2026, 10:37 AM UTC· resolved Oct 30, 2026, 11:10 AM UTC

  1. resolved Oct 30, 2026, 10:37 AM UTC

    Between 10:37 and 11:10 UTC, some Risk and Filter API requests from a subset of customers were rejected with an invalid request token error. The system is now fully operational.

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Major October 23, 2026 Risk & Filter API outage 1m Risk and Filter APIs

Started Oct 23, 2026, 09:25 AM UTC· resolved Oct 23, 2026, 09:26 AM UTC

  1. investigating Oct 23, 2026, 09:25 AM UTC

    We experienced an 18-second API outage from 09:11:53 UTC to 09:12:11 UTC due to an infrastructure failover event. The system is now fully operational.

  2. investigating Oct 23, 2026, 09:25 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 23, 2026, 09:26 AM UTC

    This incident has been resolved.

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Critical September 7, 2026 Risk & Filter API Outage 12m Risk and Filter APIs

Started Sep 07, 2026, 01:11 PM UTC· resolved Sep 07, 2026, 01:23 PM UTC

  1. investigating Sep 07, 2026, 01:11 PM UTC

    We experienced an API outage from 13:11 UTC to 13:23 UTC due to infrastructure scaling issues. The system is now fully operational.

  2. resolved Sep 07, 2026, 01:23 PM UTC

    This incident has been resolved.

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Major July 31, 2026 Elevated number of errors –

Started Jul 31, 2026, 05:04 PM UTC· resolved Jul 31, 2026, 05:04 PM UTC

  1. resolved Jul 31, 2026, 05:04 PM UTC

    We experienced an elevated number of errors returned by our API. Our team resolved the issue, and the API is operating normally. We apologize for any inconvenience caused.

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Minor May 8, 2026 Degraded performance and latency due to upstream provider issues 12h 9m Risk and Filter APIs, Log API, Legacy APIs

Started May 08, 2026, 04:31 AM UTC· resolved May 08, 2026, 04:41 PM UTC

  1. identified May 08, 2026, 04:31 AM UTC

    We are observing an elevated number of errors and slightly higher latency than normal due to upstream provider issues in AWS US-EAST-1 (us-east-1a). We are continuing to monitor the situation. https://health.aws.amazon.com/health/status

  2. monitoring May 08, 2026, 04:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 08, 2026, 04:41 PM UTC

    This incident has been resolved.

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Notice March 17, 2026 Risk and Filter API Outage – Risk and Filter APIs

Started Mar 17, 2026, 09:56 AM UTC· resolved Mar 17, 2026, 09:56 AM UTC

  1. resolved Mar 17, 2026, 09:56 AM UTC

    We experienced an issue with downsizing one of our underlying nodes that affected the 25% of our traffic.

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Notice January 22, 2026 API Outage – Risk and Filter APIs

Started Jan 22, 2026, 11:01 PM UTC· resolved Jan 22, 2026, 11:01 PM UTC

  1. resolved Jan 22, 2026, 11:01 PM UTC

    This incident has been resolved.

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Minor June 27, 2025 We observe a slight increase in 5xx errors due to transient backend issues. –

Started Jun 27, 2025, 06:52 AM UTC· resolved Jun 27, 2025, 06:52 AM UTC

  1. resolved Jun 27, 2025, 06:52 AM UTC

    We’re currently experiencing an elevated number of errors returned by our API. Our team has identified the root cause and is actively working on a fix. We apologize for any inconvenience and will provide updates as soon as more information becomes available.

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Minor January 29, 2025 Partial service degradation 3h 9m Risk and Filter APIs, Log API, Legacy APIs

Started Jan 29, 2025, 12:20 AM UTC· resolved Jan 29, 2025, 03:29 AM UTC

  1. identified Jan 29, 2025, 12:20 AM UTC

    We’re currently experiencing an elevated number of errors returned by our API. Our team has identified the root cause and is actively working on a fix. We apologize for any inconvenience and will provide updates as soon as more information becomes available.

  2. monitoring Jan 29, 2025, 01:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 29, 2025, 03:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 16, 2025 Partial API Outage 6m Risk and Filter APIs

Started Jan 16, 2025, 10:36 PM UTC· resolved Jan 16, 2025, 10:42 PM UTC

  1. resolved Jan 16, 2025, 10:42 PM UTC

    This incident has been resolved.

Read the full incident report →