Caseware Cloud incident

Agent Platform Service (AiDA), Degraded Performance for United States users

Minor Resolved View vendor source →

Caseware Cloud experienced a minor incident on May 27, 2026 affecting Data Analytics Platform, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 01:50 PM UTC
Resolved
May 27, 2026, 05:43 PM UTC
Duration
3h 53m
Detected by Pingoru
May 27, 2026, 01:50 PM UTC

Affected components

Data Analytics Platform

Update timeline

  1. investigating May 27, 2026, 01:50 PM UTC

    We are experiencing a Major Outage of our Agent Platform Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. investigating May 27, 2026, 03:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 27, 2026, 04:14 PM UTC

    We are continuing to investigate this issue.

  4. monitoring May 27, 2026, 05:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 27, 2026, 05:43 PM UTC

    This incident has been resolved.