Caseware Cloud incident

Agent Platform Service (AiDA), Major Outage for United States users

Critical Ongoing View vendor source →

Caseware Cloud is currently experiencing a critical incident affecting Data Analytics Platform, which began 3h ago. The vendor's full update timeline is below.

Started
May 27, 2026, 01:50 PM UTC
Resolved
Ongoing
Duration
● 2h 57m
Detected by Pingoru
May 27, 2026, 01:50 PM UTC

Affected components

Data Analytics Platform

Update timeline

  1. investigating May 27, 2026, 01:50 PM UTC

    We are experiencing a Major Outage of our Agent Platform Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. investigating May 27, 2026, 03:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 27, 2026, 04:14 PM UTC

    We are continuing to investigate this issue.