Caseware Cloud incident

Cloud-based Engagement Solutions, Degraded Performance for Europe users

Minor Resolved View vendor source →

Caseware Cloud experienced a minor incident on March 19, 2025 affecting Cloud-based Engagement Solutions, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 11:39 AM UTC
Resolved
Mar 19, 2025, 12:43 PM UTC
Duration
1h 4m
Detected by Pingoru
Mar 19, 2025, 11:39 AM UTC

Affected components

Cloud-based Engagement Solutions

Update timeline

  1. investigating Mar 19, 2025, 11:39 AM UTC

    We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. identified Mar 19, 2025, 12:15 PM UTC

    The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution.

  3. monitoring Mar 19, 2025, 12:25 PM UTC

    Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  4. resolved Mar 19, 2025, 12:43 PM UTC

    Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.