Caseware Cloud incident

Caseware Cloud Service, Partial Outage for Europe users

Major Ongoing View vendor source →

Caseware Cloud is currently experiencing a major incident affecting Caseware Cloud Service, which began 1h ago. The vendor's full update timeline is below.

Started
May 13, 2026, 07:14 AM UTC
Resolved
Ongoing
Duration
● 1h 17m
Detected by Pingoru
May 13, 2026, 07:14 AM UTC

Affected components

Caseware Cloud Service

Update timeline

  1. investigating May 13, 2026, 07:14 AM UTC

    We are experiencing a Partial Outage of our Caseware Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. identified May 13, 2026, 07:33 AM UTC

    The source of the Caseware Cloud Service Partial Outage has been identified and we have found a potential solution.

  3. monitoring May 13, 2026, 08:22 AM UTC

    Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.