Caseware Cloud incident
Caseware Cloud Service, Partial Outage for Europe users
Caseware Cloud experienced a major incident on May 12, 2026 affecting Caseware Cloud Service, lasting 10h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 07:14 AM UTC
We are experiencing a Partial Outage of our Caseware Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified May 13, 2026, 07:33 AM UTC
The source of the Caseware Cloud Service Partial Outage has been identified and we have found a potential solution.
- monitoring May 13, 2026, 08:22 AM UTC
Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved May 13, 2026, 08:37 AM UTC
Caseware Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.