Caseware Cloud incident

Data Analytics Platform, Partial Outage for United States Users

Major Resolved View vendor source →

Caseware Cloud experienced a major incident on March 21, 2025 affecting Data Analytics Platform, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2025, 02:59 PM UTC
Resolved
Mar 21, 2025, 03:25 PM UTC
Duration
25m
Detected by Pingoru
Mar 21, 2025, 02:59 PM UTC

Affected components

Data Analytics Platform

Update timeline

  1. investigating Mar 21, 2025, 02:59 PM UTC

    We are experiencing a partial outage of our Data Analytics Platform - Imports Service, in the United States region(s), preventing users from importing data. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring Mar 21, 2025, 03:12 PM UTC

    Data Analytics Platform - Imports Service, in the United States region(s) has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  3. resolved Mar 21, 2025, 03:25 PM UTC

    Data Analytics Platform - Imports Service, in the United States region(s) monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.