Caseware Cloud incident
Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Partial Outage for United States users
Caseware Cloud experienced a major incident on March 25, 2025 affecting Caseware Cloud Service and SmartSync Cloud Service and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2025, 02:23 PM UTC
We are experiencing a Partial Outage of our Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Mar 25, 2025, 02:40 PM UTC
The source of the Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock Partial Outage has been identified and we have found a potential solution.
- monitoring Mar 25, 2025, 03:22 PM UTC
Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Mar 25, 2025, 03:52 PM UTC
Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.