Caseware Cloud incident
Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Major Outage for United States users
Caseware Cloud experienced a critical incident on March 27, 2025 affecting Caseware Cloud Service and SmartSync Cloud Service and 1 more component, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2025, 06:43 PM UTC
We are experiencing a Major Outage of our Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock service(s) in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating Mar 27, 2025, 06:53 PM UTC
Continuing to investigate the outage of our Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
- monitoring Mar 27, 2025, 07:27 PM UTC
Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Mar 27, 2025, 09:29 PM UTC
Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.