Caseware Cloud incident

Caseware SmartSync Cloud Service, Partial Outage for United States users

Major Resolved View vendor source →

Caseware Cloud experienced a major incident on March 27, 2025 affecting SmartSync Cloud Service, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2025, 10:32 PM UTC
Resolved
Mar 27, 2025, 10:30 PM UTC
Duration
—
Detected by Pingoru
Mar 27, 2025, 10:32 PM UTC

Affected components

SmartSync Cloud Service

Update timeline

  1. investigating Mar 27, 2025, 09:28 PM UTC

    We are experiencing a Partial Outage of our SmartSync Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. identified Mar 27, 2025, 09:59 PM UTC

    The source of the SmartSync Cloud Service Partial Outage for the United States has been identified and we have found a potential solution.

  3. resolved Mar 27, 2025, 10:32 PM UTC

    This incident has been resolved.