Caseware Cloud incident
Cloud-based Engagement Solutions, Partial Outage for Europe, United Kingdom users
Caseware Cloud experienced a major incident on March 31, 2025 affecting Cloud-based Engagement Solutions and Cloud-based Engagement Solutions, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2025, 03:07 PM UTC
We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Mar 31, 2025, 03:15 PM UTC
The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
- monitoring Mar 31, 2025, 03:20 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Mar 31, 2025, 03:35 PM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.