Caseware Cloud incident
SmartSync Cloud Service, Partial Outage for Canada users
Caseware Cloud experienced a major incident on March 31, 2025 affecting SmartSync Cloud Service, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2025, 04:58 PM UTC
We are experiencing a Partial Outage of our SmartSync Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Mar 31, 2025, 05:03 PM UTC
The source of the SmartSync Cloud Service Partial Outage has been identified and we have found a potential solution.
- monitoring Mar 31, 2025, 05:10 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Mar 31, 2025, 05:20 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.