Caseware Cloud incident

SmartSync Cloud Service, Partial Outage for Canada users

Major Resolved View vendor source →

Caseware Cloud experienced a major incident on March 31, 2025 affecting SmartSync Cloud Service, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 09:30 PM UTC
Resolved
Mar 31, 2025, 10:54 PM UTC
Duration
1h 24m
Detected by Pingoru
Mar 31, 2025, 09:30 PM UTC

Affected components

SmartSync Cloud Service

Update timeline

  1. investigating Apr 04, 2025, 08:10 PM UTC

    We are experiencing a Partial Outage of our SmartSync Cloud Service in the Canadian region. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. identified Apr 04, 2025, 08:15 PM UTC

    The source of the SmartSync Cloud Service Partial Outage has been identified, and we have found a potential solution.

  3. resolved Apr 04, 2025, 08:16 PM UTC

    This incident has been resolved.