Caseware Cloud incident

SmartSync Cloud Service, Partial Outage for Europe users

Major Resolved View vendor source →

Caseware Cloud experienced a major incident on April 1, 2025 affecting SmartSync Cloud Service, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 08:03 AM UTC
Resolved
Apr 01, 2025, 08:29 AM UTC
Duration
26m
Detected by Pingoru
Apr 01, 2025, 08:03 AM UTC

Affected components

SmartSync Cloud Service

Update timeline

  1. investigating Apr 01, 2025, 08:03 AM UTC

    We are experiencing a Partial Outage of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring Apr 01, 2025, 08:20 AM UTC

    SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  3. resolved Apr 01, 2025, 08:29 AM UTC

    SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.