Caseware Cloud incident
SmartSync Cloud Service, Partial Outage for Europe, United Kingdom users
Caseware Cloud experienced a major incident on April 29, 2025 affecting SmartSync Cloud Service and SmartSync Cloud Service, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2025, 10:00 AM UTC
We are experiencing a Partial Outage of our SmartSync Cloud Service in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Apr 29, 2025, 10:16 AM UTC
The source of the SmartSync Cloud Service Partial Outage has been identified and we have found a potential solution.
- investigating Apr 29, 2025, 10:17 AM UTC
Continuing to investigate the outage of our SmartSync Cloud Service service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
- monitoring Apr 29, 2025, 10:29 AM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Apr 29, 2025, 10:39 AM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.