Caseware Cloud incident

Cloud-based Engagement Solutions, Degraded Performance for Europe, United Kingdom users

Minor Resolved View vendor source →

Caseware Cloud experienced a minor incident on May 12, 2025 affecting Cloud-based Engagement Solutions and Cloud-based Engagement Solutions, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2025, 11:30 AM UTC
Resolved
May 12, 2025, 01:30 PM UTC
Duration
1h 59m
Detected by Pingoru
May 12, 2025, 11:30 AM UTC

Affected components

Cloud-based Engagement SolutionsCloud-based Engagement Solutions

Update timeline

  1. investigating May 12, 2025, 05:58 PM UTC

    We are experiencing a Degraded performance of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. resolved May 12, 2025, 05:59 PM UTC

    Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.