Caseware Cloud incident

SmartSync Cloud Service, Degraded Performance for United Kingdom users

Minor Resolved View vendor source →

Caseware Cloud experienced a minor incident on May 14, 2025 affecting SmartSync Cloud Service, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 03:27 PM UTC
Resolved
May 14, 2025, 04:51 PM UTC
Duration
1h 23m
Detected by Pingoru
May 14, 2025, 03:27 PM UTC

Affected components

SmartSync Cloud Service

Update timeline

  1. investigating May 14, 2025, 04:09 PM UTC

    We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring May 14, 2025, 04:31 PM UTC

    SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  3. resolved May 14, 2025, 04:46 PM UTC

    SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.