Caseware Cloud incident

SmartSync Cloud Service, Degraded Performance for United Kingdom users

Minor Resolved View vendor source →

Caseware Cloud experienced a minor incident on May 19, 2025 affecting SmartSync Cloud Service, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 01:57 PM UTC
Resolved
May 19, 2025, 04:05 PM UTC
Duration
2h 8m
Detected by Pingoru
May 19, 2025, 01:57 PM UTC

Affected components

SmartSync Cloud Service

Update timeline

  1. investigating May 19, 2025, 02:46 PM UTC

    We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. investigating May 19, 2025, 03:42 PM UTC

    Continuing to investigate the outage of our SmartSync Cloud Service service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.

  3. monitoring May 19, 2025, 04:12 PM UTC

    SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  4. resolved May 19, 2025, 04:24 PM UTC

    SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.